Over the course of two engaging training sessions, a total of 14 delegates took part in a specialist programme led by Alan Fairclough, offering trauma training for Avanti. Each session was tailored to different roles within the organisation, providing targeted insights and strategies to enhance their approach.
Day One: Empowering Driver Managers
The first session welcomed driver managers—professionals responsible for diffusing drivers in the cab after a collision. With their role being hands-on and immediate, they found the content highly relevant, directly applicable to their day-to-day responsibilities. Alan provided practical tools and structured guidance, reinforcing the importance of emotional intelligence in critical situations.
Day Two: Engaging Driver Operations Managers
The second session focused on driver operations managers, who work in office-based roles with strong HR and communication elements. Unlike their driver manager counterparts, they typically follow established procedures. Encouraging them to rethink their approach required more effort, but their feedback highlighted valuable takeaways.
Despite the challenge, the session generated positive reflections, with 4 out of 6 delegates rating their satisfaction as ‘very satisfied’ or ‘satisfied.’
Key Takeaways from Delegates:
- “I now have questions to ask in difficult situations – and won’t shy away from feelings.”
- “The trainer was open, honest, approachable, and shared a wealth of experience.”
- “I think more deeply about how and what I say.”
- “The materials and guide supplied were very useful.”
Building a Stronger Support System
These sessions, led by Alan Fairclough, are an essential step towards fostering a more supportive and effective approach to driver management. By equipping both hands-on and office-based professionals with enhanced communication skills and emotional awareness, organisations can strengthen their response to challenging situations.
Want to Learn More?
If you’re interested in enhancing your team’s ability to manage trauma and critical incidents effectively, get in touch today to learn more about our specialist training programmes. Contact us to discuss how we can support your organisation in building resilience and improving driver welfare.